Return using your original sign-in method
Choose Log In on the website or installed web app. If you joined through Google, select the same Google identity. It is easy to choose a work account when the conversations belong to a personal one. For email login, check the spelling and use the password-reset option when needed.
After signing in, compare your profile email and subscription status with the account you expected. Look in Archived Chats for a missing conversation. If a purchase appears absent, check which account was used before paying for another subscription. Keep the relevant receipt available if you need us to investigate.
Change the setting that matches your purpose
User Settings includes profile information, companion preferences, subscription details and Moments history. A display-name change updates your profile; it does not switch accounts. Companion preferences provide defaults for future chats, while an existing conversation can keep its own settings.
Your contact email and Google connection are separate. Replacing a profile email does not make another Google account the login for that profile. Ask support about the supported account-change process if you need to change the connection.
Use subscription information for the plan and renewal details. For a balance question, inspect Moments history to distinguish purchases, spending and grants. Paid grants arrive each month even on an annual plan; an annual payment is not a single upfront grant for the year.
Separate access problems from permanent changes
You do not need to close an account to sort a conversation list. Use archive and history controls for that. Signing out ends a session, removing the web-app icon changes how you launch it, and cancelling renewal changes future billing. Permanent account deletion is another, irreversible action.
For help regaining access, email support@secrets.ai with the account email, original sign-in method, device or browser and exact error. Say whether you can sign in elsewhere. Never send a password, verification code or full payment-card number in the message.
Common questions
Where do I sign in to the account I already have?
Use Log In on the website or installed app. Choose the original email login or connected Google identity rather than creating a replacement account.
Does an empty chat list mean everything was deleted?
Not necessarily. Check the account and sign-in method, then inspect Archived Chats before assuming the history is gone.
Will editing my profile name change my login?
No. A display name is a profile detail, not a different account or a replacement Google sign-in connection.
Will uninstalling stop the subscription from renewing?
No. Use subscription management or contact support to cancel renewal. Removing the installed app does not make a billing request.