Use a contact appropriate to the issue
Send account, payment or content concerns to support@secrets.ai, and legal inquiries to legal@secrets.ai. Give the relevant page, transaction or approximate event time, describe the problem and say what you want reviewed. Do not attach passwords, full card numbers or copies of unlawful material.
Our mailing address is Secret Labs Inc., 8 The Green Ste D, Dover, DE 19901, United States. Include the exact error and browser for a technical support request, or the receipt reference for a payment concern. Leave unrelated personal data out.
Adult access does not suspend safety rules
You must be at least 18 and satisfy any higher local age-of-majority requirement. Characters are fictional. Do not impersonate someone, supply their private information or recreate an identifiable person in intimate material. Keep original roles within the roleplay boundaries.
We prohibit minor-related sexual material, exploitation, non-consensual content and attempts to bypass safety controls. Those restrictions remain in place on paid plans as well as Free; a subscription changes access, not permission to disregard them.
Separate renewal from a payment remedy
Cancelling stops renewal and leaves the current paid period available, without automatically refunding it. Report a billing error in writing within 30 days of the statement. Moments purchases are generally final, subject to corrections and applicable law; consult subscription and refund guidance for the relevant conditions.
For an initial EU or UK subscription, the withdrawal period is 14 calendar days. A full refund applies without premium use; premium use may lead to a proportional deduction. Renewal does not restart that period. Include the transaction reference when raising a charge issue.
Understand what account removal does not erase
We process account, conversation and usage information to deliver and personalize Secrets, improve models and maintain safety. Providers and legally required disclosures can also involve personal information. Chat is not an appropriate place to store passwords or payment credentials.
Permanent deletion removes identifiers and chat history, while transaction records remain seven years and security or system logs up to twelve months. For data rights and retention, contact support@secrets.ai about access, correction or deletion. Verification may be required.
Common questions
Are content restrictions relaxed for subscribers?
No. Plan benefits concern features and allowances. The same safety requirements apply to the material and interactions regardless of subscription.
Will closing my account take the place of cancelling renewal?
Treat them as separate changes and check the subscription confirmation. Removing a conversation or an app shortcut is not a cancellation request either.
How can I ask about information linked to my account?
Email support@secrets.ai with the account email, concern and relevant date or location. Include only what is needed to identify and explain the request.