Separate fictional identity from information handling
Our data uses include personalization, analytics, moderation, and training and improving AI models. We also work with service providers and may disclose information for legal obligations. An AI character is not a human correspondent, but the information you send still falls within those uses.
We use role-based controls to restrict staff access to people who need the information for their work. Automated screening can send flagged material for human review. Those controls do not make a conversation visible only to you.
Our policy describes AES-256 encryption at rest and TLS 1.2 or higher in transit. These measures do not eliminate authorized processing or all security risks. Calls are transcribed: audio is deleted, while the resulting text remains for conversational continuity. Avoid passwords, financial credentials and unnecessary information about other people.
Know what account deletion leaves behind
Permanent deletion removes personal identifiers and chat history under our policy. It does not immediately erase every record. Transaction records remain for seven years, and security or system logs can remain for up to twelve months.
User Settings contains Delete account under Account safety. Read its confirmation before proceeding. Removing a home-screen icon or cancelling renewal is not that account action. For data access, correction or deletion requests, contact support@secrets.ai; identity verification may be required.
Apply the same content boundaries on every tier
Secrets is for adults aged 18 and over. We prohibit minor-related sexual content, non-consensual content and unauthorized intimate depictions of real people. Use original fictional adults rather than recreating a private individual or public figure. A realistic portrait does not establish a real person's participation.
Neither a subscription nor a Moments purchase removes those rules. If you need help with a privacy, account or billing concern, identify the affected account and the relevant event. Send only the information needed to explain the issue, without passwords, verification codes or a full card number.
Common questions
What precautions should I take in an AI conversation?
Use fictional details when personal ones are unnecessary, protect your login and read the data-use conditions. Security measures do not make an online account risk-free.
Is Secrets AI safe to use?
We apply encryption and access controls, but cannot guarantee complete security. Conversation data can be processed for model improvement and moderation, including human review of flagged material. Keep sensitive details out of chat and review what deletion removes or retains.
Which company is responsible for Secrets AI support?
The operator is Secret Labs Inc., at 8 THE GREEN STE D, DOVER, DE 19901, United States. Contact support@secrets.ai about account matters.
Does encrypted storage mean the operator cannot process messages?
No. Storage and transport encryption do not cancel the authorized uses and disclosures described in our privacy policy.
What should I send when disputing an unfamiliar charge?
Email support with receipt or transaction details after checking your account. Report billing errors within 30 days of the statement and omit complete payment-card information.